gocondom - Our terms & conditions

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Our terms & conditions

Move to top How can I pay for my order?

Mastercard Visa

Credit cards accepted are Mastercard or Visa.

Move to top Are my personal details safe?

secure

We respect our customers right to privacy. Your details are stored on our customer database. We may add this information to our mailing list for special offers and promotions, but only with your prior permission. If you change your mind you may opt out of our mailing list at any time by contacting us. We will not give or sell your personal details to any third party. For more information see our Privacy Policy.

Move to top How much for postage & packaging?

Postage & discreet packing from $9.95 AUD for orders delivered with our standard Australia delivery option (free shipping within Australia for orders over $200.00). For orders delivered outside Australia a small shipping charge will be added. This is calculated by the amount ordered and the delivery location. You will be shown how much the shipping charge is before finally agreeing to proceed with your order.

parcel

Is Express Post Parcel available?
Yes, Australia Post Express Post is available at all times to ensure the fastest possible delivery. This service is not available on public holidays and at weekends due to the restrictions of Australian Post.

What does Express Post Parcel delivery cost?
The costs of the service is automatically calculated depending on the products you have in your shopping basket.

What if Express Post Parcel delivery fails?
If this Express Post Parcel service does not fulfil our guarantee simply notify us by e-mail and we will contact Australian Post to track your parcel. For further information on Express Post Parcel delivery please see the Australian Post website.

Regular Parcel Delivery
Our aim is to dispatch your paid order as soon as possible. All dispatches will by Australia Post to the name and address you require. This service ensures that your products are sent as soon as possible, but does not guarantee next day delivery.

Move to top How soon will I receive my order?

Our aim is to dispatch your order by Regular Parcel delivery as soon as possible. Customers who take advantage of our Express Post Parcel delivery service must stipulate this when placing an order. This service ensures that your products are sent as soon as possible, but does not guarantee next day delivery

Move to top How discreet is your service?

We offer a very discreet and confidential service. We will not contact you without your prior permission. Any packaging is plain and unmarked. We do not sell or give your personal details to any third parties. See our Privacy policy for more details.

Move to top How can I contact you?

You can contact us by e-mail at info@gocondom.com.au or use our Contact Us web page. We welcome any questions, comments or suggestions relating to our web site or products. A member of our team is always on hand to give you a swift reply.

Move to top What is your privacy policy?

privacy

Personal Details
When a customer places an order we receive the name, postal address, email address and telephone/fax number of the customer. We use this information to dispatch orders, send invoices, respond to enquiries and send marketing information where this has been agreed by the customer. This information is never passed to any third party. Your details are stored on our password protected customer database.

Invoices & Packaging
When you place an order by credit or debit card the transaction will be shown under the name of C & V Supplies Pty Ltd. All packaging sent to your delivery address will be plain and unmarked.

Third parties
We will not give or sell your personal details to any third party.

Statistics
We may use general information from our customer database, for statistical purposes. However this information will not identify any individual customer.

Cookies
During making a purchase, you will be given the option to store your details in a "cookie" on your own PC. This is a small program which allows the web site to recognise you when you visit us again.

More information
If you require any further information about our privacy policy, please e-mail us at info@gocondom.com.au

Move to top What are your terms & conditions?

terms

Trading Name
gocondom.com.au is a trading name of C & V Supplies Pty Ltd.

Customer Information
All customer information stored on our database is in accordance with relevant state and federal government legislation. See our privacy statement for more information.

Delivery
It is our policy to dispatch all orders the same/next working day (Monday to Friday) of receiving them. If on receiving an order we are unable to deliver an item within 5 days, we will contact you immediately to agree another time for delivery. If an agreement cannot be reached on a delivery time the customer will be offered a full refund.

Payment
All goods purchased must be paid for at the time of ordering.

Disclaimer
C & V Supplies Pty Ltd have taken great care to ensure that any picture or written information is accurate. We do not make any warranties or representations as to its accuracy or reliability.

Acceptance of terms & conditions
Acceptance of these terms and conditions does not affect your statutory rights as a consumer. By placing an order the customer agrees to be bound by these terms and conditions. All terms and conditions are subject to change without notice.